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| Customer Service - Shipping |
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Some large and/or bulky items that can not be delivered by parcel delivery companies, like UPS and Federal Express, are delivered instead by common carrier trucks. Freight charges for these products are displayed when you provide a zip code in the shopping cart. Only dock or curb-side delivery is provided. Charges for additional services provided by the trucking company, such as lift-gate, fork-lift, residential, inside delivery, re-delivery, and return are the buyer's responsibility. Make arrangements with the freight company for these additional services or have sufficient help at the time of delivery.
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Products can be shipped to most addresses in the United States. There are some restrictions for delivery outside the continental United States. Additional restrictions may apply. If the delivery address is in Alaska, Hawaii, Puerto Rico, APO/FPO, or PO Box, check your order status online after 2 to 4 days to verify that your order is shippable.
Post office or commercial mail boxes:
Only smaller items that can be delivered by the United States Postal Service (USPS). UPS and FedEx do not deliver to a P.O. Box.
Alaska, Hawaii & Puerto Rico:
Only items that can be delivered by USPS, UPS, or FedEx. Due to air freight restrictions, some items may not be shipped to Alaska, Hawaii or Puerto Rico. Please allow additional transit time for shipments outside the continental United States. To reduce shipping costs, items shipped overseas may be repackaged to reduce the shipping costs. If you do not want items to be repackaged, you must contact customer service before placing your order so we can provide you with a freight quote.
APO/FPO:
Only items that can be shipped by USPS can be shipped to APO/FPO addresses. Please allow additional transit time to APO/FPO addresses. If customs forms are required, there may be an additional shipping delay. The APO/FPO reports that some packages may take up to 45 days to be delivered. Please allow sufficient time for time sensitive orders. Consult with your APO/FPO representative if you have additional questions.
Please Note: While we typically insure all packages against loss and damage, we are unable to do so for APO/FPO since these packages are handled by the Army Post Office, Air Force Post Office, or Fleet Post Office or other personnel and they may not provide insurance and/or complete tracking information. Also, all packages go through customs and we are unable to track if a package has cleared customs. It is your responsibility to confirm that items ordered can be cleared through customs. The United States Postal Service does not accept claims for lost or damaged parcels shipped to APO/FPO addresses until after 75 days have passed. As a result of these limitations, we can only provide proof that a package has been shipped. When you place an order that ships to an APO/FPO address, you accept full responsibility and risk. We can not provide restitution for any lost or damaged packages.
Remote or Residential:
There may be additional shipping charges for delivery to remote areas and residential addresses.
International:
We do not ship outside the United States at this time, but we can deliver to a freight forwarder within the US.
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Orders may be delivered by UPS, Federal Express, USPS, common carrier, courier service, or fleet truck. All items in your order may not arrive together. There are no extra shipping charges.
You can view your order status from My Account. Tracking information is displayed, if available. All order status information is provided online. Our Customer Service representatives have no additional information.
Notify the driver of any visible damage or shortages when the order is delivered. Also, notify us within 48 hours by sending an email to  that contains the following information: order number, name, contact telephone, model number of damaged or missing item(s), description of the damage.
Please work with the carrier to assure they can deliver your order. Do not refuse a shipment. Shipments can be returned only with an assigned RGA number. See Returns in Customer Service page.
Returns without an RGA are charged an Unauthorized Return Fee in addition to the Restocking Fee.
Returns due to shipment refusal or failed delivery attempts are charged return delivery and may be charged storage fees by the delivery company, an Unauthorized Return Fee, and a Restocking Fee.
Curb-side truck delivery is provided for large items. Additional services, such as lift-gate, fork-lift, residential, and inside delivery are the buyer's responsibility.
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Due to the fragile nature of glassware, we can not guarantee that glassware shipments will arrive intact. Glassware sold by the case are intended for business use where breakage is a normal part of business operation. All glassware shipments are insured, but insurance covers the cost of the broken glassware only on a pro-rata basis. The parcel carrier may request inspection of the package and damage before a damage claim will be honored. Make the package available for inspection as requested. Parcel carriers will not provide relief if you have no proof of damage. All damage claims must be made within 48 hours of delivery. For expediency, report any visible or aurally detected damage to the parcel carrier upon receipt of the shipment. A refund is issued for broken pieces upon approval of the claim by the parcel carrier. We can not ship partial cases to replace broken items. Please keep this in mind and order sufficient quantity to account for potential damage. We recommend that you order 10% over the required amount for non-stem glassware and 15% over for stem glassware. This is a recommendation and not a guarantee that this will cover actual damages. If you order a full case replacement at the time of the damage report -- even if just to replace a partial case damage -- you receive FREE shipping on the replacement case.
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